Refund and Returns Policy

REFUNDS AND RETURNS POLICY

Rep Life
Bold Visionary Enterprises DBA New Porch Ministries
Atlanta, GA 30318
Email: admin@replife.org
Effective Date: December 5, 2025

POLICY OVERVIEW

At Rep Life, we create custom, made-to-order inspirational products crafted specifically for each customer. Because every item is personalized and produced exclusively for your order, we do not accept returns or offer refunds on fulfilled orders.

We stand behind the quality of our products and will gladly replace any item that arrives defective, damaged, or incorrect due to an error on our part.

ALL SALES ARE FINAL

Custom Made-to-Order Products

All orders are final once production begins. Here’s why:

  • Each product is customized specifically for you based on your selections
  • Production starts immediately after your order is confirmed
  • Materials and resources are dedicated exclusively to your order
  • Custom items cannot be restocked or resold to other customers
  • This made-to-order model allows us to keep costs low and reduce waste

What This Means for You

  • Returns are not accepted for completed and delivered orders
  • Refunds are not available for fulfilled custom orders
  • Order changes cannot be made once production begins
  • All customization details are final at checkout

We encourage you to carefully review all order details, customization options, sizes, colors, and specifications before completing your purchase.

BEFORE YOU ORDER

To ensure your complete satisfaction, please take these important steps:

✓ Review All Details Carefully

  • Verify customization information – Check spelling, names, dates, quotes, and all personalized text
  • Confirm size and color selections – Refer to our size charts and product specifications
  • Read product descriptions thoroughly – Understand materials, dimensions, and features
  • Review design previews – If provided, carefully examine any mockups or proofs
  • Check your shipping address – Ensure delivery information is accurate and complete

✓ Ask Questions Before Ordering

Contact us at admin@replife.org if you need:

  • Clarification on product specifications
  • Help with customization options
  • Sizing guidance or recommendations
  • Additional product photos or information
  • Assistance with design choices

We’re happy to help before you order – it’s much easier than dealing with issues after production!

EXCEPTIONS: DEFECTIVE, DAMAGED, OR INCORRECT ORDERS

While we cannot accept returns for custom orders, we absolutely guarantee the quality of our work. We will provide a replacement or refund in these specific situations:

1. Manufacturing Defects

What qualifies:

  • Printing errors or misprints
  • Material defects or flaws
  • Structural defects affecting product integrity
  • Craftsmanship issues that occurred during production
  • Products that don’t meet our quality standards

What we’ll do:

  • Provide a free replacement product, OR
  • Issue a full refund to your original payment method

2. Shipping Damage

What qualifies:

  • Products broken or crushed during transit
  • Items damaged by shipping carrier mishandling
  • Packaging failure resulting in product damage

What we’ll do:

  • Send a replacement at no cost to you, OR
  • Issue a full refund

Important: Please retain all packaging materials and take photos immediately upon delivery.

3. Incorrect Orders (Our Error)

What qualifies:

  • We sent the wrong product entirely
  • Incorrect customization (different from what you ordered)
  • Wrong size, color, or style than specified in your order
  • Missing items from your order

What we’ll do:

  • Ship the correct item immediately at no charge, OR
  • Provide a full refund

Note: This does NOT include customer errors in ordering (wrong size selected, misspelled customization, etc.)

4. Non-Delivery

What qualifies:

  • Order shows delivered but was not received
  • Package lost by shipping carrier
  • Order never shipped due to our error

What we’ll do:

  • Investigate with the carrier
  • Send a replacement order, OR
  • Issue a full refund

HOW TO REPORT A DEFECTIVE, DAMAGED, OR INCORRECT ORDER

If you receive a product that qualifies for replacement or refund under our exceptions policy, follow these steps:

Step 1: Contact Us Immediately

Timeframe: You must report issues within 7 days of delivery

Email: admin@replife.org
Subject Line: “Order Issue – [Your Order Number]”

Step 2: Provide Required Information

Include the following in your email:

Required:

  • Your full name
  • Order number
  • Detailed description of the issue
  • Clear photos showing:
    • The defect or damage
    • The full product
    • Product packaging (if damaged)
    • Shipping label and box (for shipping damage claims)
    • Your original order confirmation for comparison

Why photos are required: They help us quickly verify the issue, process your claim faster, and improve our quality control.

Step 3: Do Not Discard Packaging

For shipping damage claims:

  • Keep all packaging materials
  • Do not throw away boxes, padding, or shipping labels
  • We may need these for carrier insurance claims

Step 4: Our Review Process

Once we receive your claim:

Within 2-3 business days, we will:

  • Review your submission and photos
  • Compare against your original order details
  • Verify the issue qualifies under our policy
  • Contact you with our decision and next steps

Step 5: Resolution

If your claim is approved:

Option A: Replacement

  • We’ll produce a new item immediately
  • Ship at no cost to you (we cover all shipping fees)
  • Provide tracking information
  • Typical production and shipping: 7-14 business days

Option B: Refund

  • Full refund processed to your original payment method
  • Refunds typically appear within 5-10 business days depending on your bank or card issuer
  • You’ll receive email confirmation when the refund is processed

If return of defective item is required:

  • We’ll provide a prepaid return shipping label
  • No cost to you
  • Instructions will be included in our response

WHAT IS NOT COVERED

To maintain fairness and clarity, the following situations do not qualify for returns, replacements, or refunds:

Customer Responsibility Issues

❌ Ordering errors:

  • Selected wrong size, color, or product
  • Provided incorrect customization details (misspelled names, wrong dates, etc.)
  • Entered wrong shipping address
  • Ordered duplicate items by mistake

❌ Change of mind:

  • No longer want the item
  • Changed mind about design, style, or color
  • Found a different product you prefer
  • Personal preference or taste differences

❌ Subjective dissatisfaction:

  • Product doesn’t match your expectations (when it matches our description)
  • Colors appear different than on your screen (monitor/device variations are normal)
  • Size fits differently than expected (when you ordered based on size chart)
  • General dissatisfaction without defect or error

Post-Delivery Issues

❌ Damage after delivery:

  • Damage caused by customer use or handling
  • Improper care or maintenance
  • Washing or cleaning damage
  • Normal wear and tear

❌ Delayed delivery:

  • Shipping delays caused by carrier, weather, or circumstances beyond our control
  • Orders that arrive later than estimated but are still delivered intact

Timing Issues

❌ Late reporting:

  • Issues reported more than 3 days after delivery
  • Claims without proof of delivery date

ORDER CANCELLATIONS

Before Production Begins

You may cancel your order for a full refund only if:

  • You contact us within 2 hours of placing your order
  • Production has not yet started
  • You email admin@replife.org with subject line: “URGENT CANCELLATION – [Order Number]”

Important: Most orders enter production within 2-4 hours of placement due to our efficient process.

After Production Begins

Once your custom product is in production:

  • Cancellations are not possible
  • Changes cannot be made
  • Refunds will not be issued
  • The order will be completed and shipped as originally specified

FEES AND COSTS

For Approved Claims (Defects, Damage, Our Errors)

You pay: $0

We cover all costs including:

  • Return shipping (if return is required)
  • Replacement product production
  • Replacement shipping to you
  • All associated fees

For Customer Error or Change of Mind

Because custom orders cannot be returned:

  • No refunds available
  • No exchanges available
  • Customer is responsible for the order

We understand mistakes happen, which is why we strongly encourage reviewing all details before ordering.

REFUND PROCESSING

When Refunds Are Issued

Refunds are only provided for:

  • Approved defect, damage, or error claims (when replacement is not chosen)
  • Order cancellations within 2 hours (before production begins)
  • Non-delivery situations after carrier investigation

Refund Timeline

Processing: 5-7 business days after approval
Bank/Card posting: 5-10 business days after processing (varies by financial institution)
Total timeframe: Typically 10-17 business days from approval to funds appearing in your account

Refund Method

  • Refunds are issued to the original payment method only
  • Credit/debit card refunds appear as a credit on your statement
  • PayPal refunds return to your PayPal account
  • We cannot issue refunds to different cards or payment methods

Refund Amount

For approved claims:

  • Full purchase price of the product
  • Original shipping costs (if the issue was our fault)
  • Any applicable taxes

PRODUCT REQUIREMENTS FOR CLAIMS

To qualify for a replacement or refund, products must:

✓ Be reported within 3 days of delivery
✓ Have a verifiable defect, damage, or error
✓ Include clear photographic evidence
✓ Match the issue description provided
✓ Be unused (except for inspection to discover the defect)
✓ Include all original packaging (for damage claims)

Products that show signs of use, wear, washing, or alteration after delivery will not qualify for replacement or refund.

SHIPPING AND DELIVERY

Delivery Confirmation

  • All orders include tracking information
  • You’ll receive tracking details via email when your order ships
  • Delivery confirmation is recorded by the carrier
  • Please track your package and be available to receive it

Address Accuracy

You are responsible for providing accurate shipping information.

If an order is shipped to the address you provided at checkout:

  • We cannot offer refunds for customer address errors
  • We cannot reship to a corrected address at no charge
  • Additional shipping fees will apply for reshipment

Please double-check your shipping address before completing your order.

Delivery Issues

Package marked delivered but not received:

  • Check with neighbors, building management, or household members
  • Look around your delivery location (porches, side doors, mailrooms)
  • Contact the shipping carrier directly
  • Wait 24 hours (sometimes marked delivered early)
  • Then contact us at admin@replife.org if still not located

Stolen packages:

  • We are not responsible for packages stolen after confirmed delivery
  • We recommend shipping to secure locations or requiring signatures
  • File a police report and contact the carrier
  • We cannot provide replacements or refunds for stolen packages

QUALITY ASSURANCE

We take pride in every product we create. Our quality control process includes:

✓ Material inspection – We verify all materials before production
✓ Production oversight – Each item is crafted with attention to detail
✓ Quality checks – Products are inspected before packaging
✓ Secure packaging – Items are carefully packed to prevent shipping damage
✓ Final review – Orders are verified against specifications before shipment

Despite our careful process, issues can occasionally occur. When they do, we’re committed to making it right.

CUSTOMER SUPPORT

We’re here to help ensure your satisfaction with Rep Life products.

Contact Information

Email: admin@replife.org
Business Name: Bold Visionary Enterprises DBA New Porch Ministries
Website: Rep Life
Location: McDonough, Georgia

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday: – Sunday: Closed

Holidays: Closed on major U.S. holidays

Response Time

  • Email inquiries: 24-48 hours (business days)
  • Urgent issues: We prioritize defect and damage claims
  • Weekends: Responses sent on next business day

What to Expect

When you contact us, we will:

  • Respond professionally and courteously
  • Review your concern thoroughly
  • Provide clear explanations and next steps

ations and next steps

  • Work with you to find a fair resolution
  • Keep you updated throughout the process

DISPUTE RESOLUTION

Our Commitment to Fairness

We strive to handle all customer concerns fairly and promptly. If you’re dissatisfied with a resolution:

Step 1: Reply to our email with additional information or concerns
Step 2: Request escalation to a manager if needed
Step 3: We’ll review your case again and provide a final decision

Final Decisions

All decisions regarding returns, replacements, and refunds are made at the sole discretion of Bold Visionary Enterprises DBA New Porch Ministries based on:

  • Our policy terms
  • Photographic evidence provided
  • Order history and details
  • Good faith assessment of the situation

Chargebacks

If you dispute a charge with your bank or credit card company:

  • Contact us first at admin@replife.org to resolve the issue
  • Chargebacks for fulfilled custom orders may be contested
  • We will provide order documentation to your financial institution
  • Fraudulent chargebacks may result in account suspension

We prefer to work directly with you to find a mutually satisfactory solution.

INTERNATIONAL ORDERS

Policy Application

This Refunds and Returns Policy applies to all orders, including international shipments.

Additional Considerations

Customs and Duties:

  • Customers are responsible for all customs fees, duties, and import taxes
  • These fees are not included in your order total
  • We cannot refund customs fees or duties
  • Refused shipments due to customs fees are not eligible for refund

Shipping Times:

  • International delivery times vary by destination
  • Customs processing can add significant delays
  • These delays do not qualify for refunds

Returns (if approved):

  • International return shipping costs are covered by Rep Life for approved claims
  • We’ll provide instructions for returning items internationally

PROMOTIONAL ITEMS AND DISCOUNTS

Orders Using Discount Codes

  • Refunds reflect the actual amount paid after discounts
  • Discount codes cannot be transferred to replacement orders
  • Original promotional codes may be reapplied if still valid

Free Gifts or Bonus Items

  • Free items included with orders must be returned with any approved returns
  • Replacement orders may not include the same promotional items if promotion has ended

Sale or Clearance Items

  • Sale and clearance items follow the same policy
  • All sales are final
  • Only defects, damage, or errors qualify for replacement/refund

MULTIPLE ITEM ORDERS

Partial Issues

If you ordered multiple items and only one has an issue:

  • Contact us about the specific item with the problem
  • Other items in your order are not affected
  • We’ll replace or refund only the defective/damaged/incorrect item
  • Shipping costs are prorated accordingly

Bundled Products

If you purchased a bundle or set:

  • We may require return of the entire bundle for replacement
  • We cannot typically replace individual items from a custom set
  • This will be determined case-by-case

GIFT ORDERS

Gifts Sent to Others

If you purchased a product as a gift:

  • The same policy applies
  • The original purchaser must initiate any claims
  • Contact us with the order number and recipient’s information
  • We can ship replacements directly to the recipient

Receiving a Gift

If you received a Rep Life product as a gift:

  • Ask the gift giver to contact us on your behalf with their order number
  • We cannot process claims without the original order information
  • Replacements or refunds go through the original purchaser

TIPS FOR A SUCCESSFUL ORDER

Before Ordering

✓ Measure carefully – Use our size charts for apparel and dimensional specifications
✓ Proofread everything – Check spelling multiple times for custom text
✓ Understand the product – Read full descriptions and specifications
✓ Review color accuracy – Note that screens display colors differently
✓ Check production time – Be aware of current production and shipping estimates
✓ Verify your email – Ensure you’ll receive order confirmations and tracking
✓ Confirm shipping address – Double-check for accuracy and completeness

When You Receive Your Order

✓ Inspect immediately – Check your order as soon as it arrives
✓ Document any issues – Take photos right away if there’s a problem
✓ Report within 3 days – Don’t wait to contact us about defects or damage
✓ Keep packaging – Retain all materials until you’ve confirmed everything is correct

FREQUENTLY ASKED QUESTIONS

Can I return an item if it doesn’t fit?

No. Because all items are custom-made to order, we cannot accept returns for sizing issues. Please carefully review our size charts and contact us with questions before ordering.

What if I made a mistake when customizing my order?

Unfortunately, we cannot offer refunds or replacements for customer errors in customization (such as misspelled names or incorrect dates). Please carefully review all details before completing your purchase.

Can I exchange my item for a different size or color?

No. Since each product is custom-made specifically for your order, exchanges are not available. All sales are final once production begins.

What if my item arrives damaged?

Contact us immediately at admin@replife.org within 7 days of delivery. Include photos of the damage and packaging, and we’ll send a replacement or issue a refund at no cost to you.

How long do I have to report a problem?

You must report any defects, damage, or errors within 7 days of delivery. Claims submitted after this timeframe will not be accepted.

Can I cancel my order?

Only if you contact us within 2 hours of placing your order and before production begins. Email admin@replife.org immediately with “URGENT CANCELLATION” in the subject line.

What if the color looks different than on my screen?

Screen and monitor variations are normal and do not qualify for returns or refunds. We recommend viewing products on multiple devices if color accuracy is critical to your decision.

Do you offer store credit instead of refunds?

For approved claims (defects, damage, or our errors), we offer either a replacement product or a full refund to your original payment method. Store credit is not typically offered but may be discussed on a case-by-case basis.

What if my package was stolen?

We are not responsible for packages stolen after confirmed delivery by the carrier. We recommend shipping to secure locations or requiring signature confirmation at checkout. Contact your local police and the shipping carrier.

Can someone else return a product I ordered?

No. Only the original purchaser with the order number and account information can initiate returns or claims.

WHY WE HAVE THIS POLICY

Transparency and Honesty

We believe in being upfront about our policy because:

Made-to-Order Reality:

  • Every product begins production immediately after your order
  • Materials are purchased specifically for your customization
  • Time, labor, and resources are dedicated exclusively to your item
  • Custom products cannot be resold to other customers

Business Sustainability:

  • This model keeps our prices affordable
  • We avoid waste from excess inventory
  • We can offer unique customization options
  • We maintain quality control throughout production

Environmental Responsibility:

  • On-demand production reduces waste
  • No overproduction sitting in warehouses
  • Fewer products ending up in landfills
  • Sustainable business practices

Our Promise

Even with a no-returns policy, we promise:

  • Quality craftsmanship on every order
  • Accurate production matching your specifications
  • Responsive support when you need help
  • Fair resolution for legitimate defects or errors
  • Complete transparency about what to expect

LEGAL DISCLAIMER

Policy Scope

This Refunds and Returns Policy is a legally binding agreement between you (the customer) and Bold Visionary Enterprises (doing business as New Porch Ministries).

Acceptance of Terms

By placing an order on the Rep Life website, you acknowledge that you have:

  • Read this entire policy
  • Understood the terms and conditions
  • Agreed to be bound by this policy
  • Accepted that all custom orders are final

Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for issues beyond our control (carrier delays, customs, etc.)
  • Our obligation is limited to replacement or refund as outlined in this policy

Jurisdiction

This policy is governed by the laws of the State of Georgia, United States. Any disputes arising from this policy will be resolved in the appropriate courts of Georgia.

Severability

If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full effect.

POLICY MODIFICATIONS

Right to Update

Bold Visionary Enterprises DBA New Porch Ministries reserves the right to modify, update, or change this Refunds and Returns Policy at any time without prior notice.

Effective Date

  • All changes become effective immediately upon posting to the Rep Life website
  • The “Effective Date” at the top of this document indicates the most recent update
  • Continued use of our website after changes constitutes acceptance

Order-Specific Policy

The policy in effect at the time you place your order applies to that specific order. Subsequent policy changes do not retroactively affect previous orders.

Notification

While we may notify customers of significant policy changes via email or website announcement, we are not obligated to do so. It is your responsibility to review this policy periodically.

PRIVACY AND DATA PROTECTION

Information Collection

When you submit a claim or contact customer support:

  • We collect only necessary information to process your request
  • Photos and documentation are used solely for verification purposes
  • Your information is kept confidential and secure

Data Usage

We use your information to:

  • Process returns, replacements, and refunds
  • Improve our quality control
  • Communicate with you about your order
  • Comply with legal obligations

We will never sell or share your personal information with third parties for marketing purposes.

ADDITIONAL RESOURCES

Need Help?

Before ordering:

  • Browse our FAQ section
  • Review product descriptions and specifications
  • Check our size charts and measurement guides
  • Contact us with questions at admin@replife.org

After ordering:

  • Track your order using the tracking number provided
  • Contact us immediately if you notice any issues upon delivery
  • Keep your order confirmation email for reference

Helpful Links

Visit our website for:

  • Size and measurement guides
  • Care and maintenance instructions
  • Product specifications
  • Design customization tutorials
  • Current production and shipping times

OUR COMMITMENT TO YOU

At Rep Life, we’re more than just a business – we’re a team dedicated to creating inspirational products that uplift and motivate. Every custom order represents someone’s vision, and we take that responsibility seriously.

What You Can Expect From Us

Quality: Premium materials and careful craftsmanship in every product
Accuracy: Your order made exactly as specified
Communication: Clear, timely responses to your questions and concerns
Integrity: Honest business practices and fair treatment
Resolution: Swift action to correct any legitimate issues

What We Ask From You

Attention: Review all order details carefully before purchasing
Communication: Contact us promptly if issues arise
Documentation: Provide clear photos and information for claims
Patience: Allow us time to review and resolve issues properly
Understanding: Remember that custom products cannot be returned simply due to preference

THANK YOU

We appreciate your business and the trust you place in Rep Life and Bold Visionary Enterprises DBA New Porch Ministries. We’re honored to create inspirational products that become part of your daily life and motivation.

Every order matters to us, and we’re committed to ensuring your experience is positive from start to finish. While our no-returns policy requires careful consideration before purchasing, we stand firmly behind our quality and our promise to make things right when genuine issues occur.

Questions? Concerns? We’re here to help.

Email us at admin@replife.org – we’re always happy to assist you.

CONTACT SUMMARY

Company: Bold Visionary Enterprises DBA New Porch Ministries
Brand: Rep Life
Email: admin@replife.org
Location: McDonough, Georgia
Business Hours: Monday-Friday 9AM-6PM EST, Saturday 10AM-4PM EST
Policy Effective Date: December 5, 2025

This Refunds and Returns Policy is part of our Terms and Conditions. By placing an order with Rep Life, you acknowledge that you have read, understood, and agreed to this policy. All custom, made-to-order sales are final.

© 2025 Bold Visionary Enterprises DBA New Porch Ministries. All rights reserved.